Whiteflag

WhiteFlag is a revolutionary mental health app designed to provide a safe space for users to support each other through their mental health journeys. With a mission to foster a community of empathy and healing, WhiteFlag connects individuals who share similar experiences, offering a platform for real-time, peer-to-peer support. The app has seen remarkable growth, boasting over 100,000 unique users, and continues to expand its user base rapidly.

Challenges

• Maintenance overload: WhiteFlag's homegrown authentication solution required significant upkeep, diverting the development team's focus from enhancing core features and user experience.

• Need for scalability: As WhiteFlag scaled, it became clear they needed a robust, scalable, and secure authentication system to support rapid growth and ensure a seamless user experience.

Solution: Efficient and scalable authentication with Rownd

WhiteFlag turned to Rownd to replace their homegrown authentication solution. By integrating Rownd’s dynamic and adaptable authentication platform, WhiteFlag was able to offload the burden of maintaining a custom solution and focus on their primary mission of supporting mental health.

WhiteFlag initially implemented Rownd’s Xamarin SDK and later transitioned to the .NET MAUI SDK as part of their continuous improvement strategy. This transition was seamless, thanks to Rownd's robust support and comprehensive documentation. The integration process was straightforward, allowing WhiteFlag to quickly deploy and benefit from Rownd’s advanced authentication features.

Currently, WhiteFlag uses SMS verification as their primary authentication method. This method provides a simple and effective way to verify users' identities, ensuring a secure and trustworthy platform for mental health support.

‍Looking ahead, WhiteFlag plans to expand its authentication methods by incorporating Sign-in with Google and Passkey options. These additional methods will provide users with more flexibility and convenience, further enhancing the user experience and security.

Results

• Significant time savings: Saved hundreds of maintenance hours annually.

• Enhanced user experience: Improved login reliability and user satisfaction.

• Scalability: Supports growth and handles increased traffic efficiently.

• Better Security: Enhanced security for sensitive user data.

The partnership between WhiteFlag and Rownd has been instrumental in enabling WhiteFlag to scale effectively while maintaining a high standard of user security and experience. By offloading the complexities of authentication to Rownd, WhiteFlag has been able to focus on its mission of providing a supportive community for mental health. With plans to introduce additional authentication methods, WhiteFlag is poised to continue its growth trajectory, offering even more users the opportunity to connect and heal through shared experiences.